- Own the product roadmap and backlog end to end, running funnel-wide experimentation with design and engineering to lift conversion 18% and adoption 12% while reducing customer acquisition cost 15% over two quarters.
- Synthesized 80+ discovery interviews into user stories and a Figma redesign, and instrumented a KPI dashboard in Claude Code to track AI tutor engagement — cutting time-to-value 35% and growing MRR 40%.
Milin Khunkhun, MBA
Product ManagerDeveloper
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Experience
- Led customer discovery across 3,000+ Qualtrics responses, 20 stakeholder interviews, and competitive market analysis to build a $3M go-to-market strategy, presented to senior leadership and delivering 22% growth in product reach.
- Developed three product line concepts with positioning, branding, and unit-cost modeling, directing five analysts across Tableau and Google Analytics to reduce projected launch costs 20%.
- Analyzed 25,000+ meal-kit customer records from Shopify POS and HubSpot to diagnose churn drivers and define a data-driven retention roadmap.
- Launched a three-tiered loyalty program from enterprise and retail customer feedback, raising CSAT from 79% to 92%, saving $120K annually, and acquiring 1,500+ customers in one quarter.
- Modeled consumer price elasticity across 500,000 anonymized retail transactions, developing predictive models in Python to forecast demand and retention across 120+ categories and 8 regions.
- Queried and maintained the PostgreSQL databases underpinning the research, joining 2.5M+ transactional and demographic records in support of PhD-level work.
- Validated 1,000+ component records across 20+ PCB products, improving bill-of-materials accuracy for QA teams.
Projects
01 / 03
Sous
AI Cooking Assistant
Sous
An AI assistant that recommends recipes based on the ingredients already in a user's pantry, then guides them through each step of the cook.
It adapts the recipe in real time when an ingredient is missing, suggesting substitutions or adjusting quantities.
React · Node · LLM API · Postgres
02 / 03
Compass
Research Synthesis
Compass
A research synthesis tool that clusters user interview transcripts into themes and ranks them by how frequently each problem appears.
Every theme links back to the original quotes it was drawn from, so the supporting evidence stays traceable.
Python · LLM API · React
03 / 03
Northstar
Analytics Dashboard
Northstar
A dashboard that connects to product analytics and generates a written weekly summary of how key metrics moved and what likely drove the change.
It surfaces only statistically meaningful shifts and recommends which metrics to investigate next.
Claude Code · SQL · React
About Me
I am Milin Khunkhun, a passionate Product Manager with a strong focus on Product Strategy and Artificial Intelligence. I enjoy combining rigorous customer discovery with technical fluency to design products that are intuitive, data-informed, and built to scale. I thrive on owning the full product lifecycle, leading cross-functional teams through ambiguity, and delivering high-quality results. Outside of work, I am curious, detail-oriented, and enjoy exploring new technologies and methods to expand my knowledge and capabilities.
Roadmapping·
Project Management Professional · PMI
PMP — Project Management Professional, Project Management InstituteCertified ScrumMaster · Scrum Alliance
CSM — Certified ScrumMaster, Scrum AllianceEducation
Pursuing a Master of Applied Science in Computer Science
at the University of Pennsylvania
at the University of Pennsylvania
Currently reading
Runnin' Down a Dream by Bill Gurley
In the kitchen
Worked the soup station at Chez Panisse, a historically Michelin-starred restaurant
Contact
Always happy to connect.